To reduce the risk of compensation payments
Preliminary Summary:
- Keep up to the end of the withdrawal period the pacjaking and - if delivered in - the sales packaging.
- Make sure that all accessories remain together before the expiry of withdrawal period.
- Do not forget the documentation, any cable or remote control.
- Avoid any damage. Pay attention to an appropriate storage.
- Check the product as you would do in a retail store and don't use it until you have decided to keep hold of it.
If you don't stick to our instructions, your right of withdrawal is not affected. You avoid possible expensive compensation payments by following the instructions.
Dear Customer,
thank you for choosing one of our offers. For sure you weighed the pros and cons and made a good decision.
In rare cases, you are not satisfied for different reasons with what you choose. You found out that the article does look very different than you thoughtnot in the room or you measured wrong. The Fernabsatzgesetz gives our customers the right of cancellation. Details we already sent with the confirmation email in text form after you ordered.
Keep the packaging
If you cancel the order, you will get your money back. We expect the return of the goods in best possible conditions as we want to offer it to customers without any defects. The best condition for this is that you keep the shipping package, because the consumer is obliged to pack the goods so that it is protected against the typical risks of shipment. Best use our original packaging.
Customers expect our delivery in original packaging - as you did. It therefore leads to impairment getting our goods without original packaging or with unneeded damaged packaging. Such packages can be very expensive. Of course you can withdraw without the packaging. If you want to avoid compensation claims, please take care of the packaging.
Calculate in the case of damage
If there was any damage (caused by you), then you should consider whether it is not more convenient for you if you keep the goods. Depending on the visual impairment and actual amounts of compensation for light signs of usage (this is just one example) is often between 10% and 20%, and significant damage (visible scratches, dents) slightly as 30% - 50% or more.
Finally, you too want to get goods in perfect conditions from us. In this sense, we want a fair partnership.